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Privacy Policy – GDPR Compliance

Last updated: 18/04/2025

At Parks Heating Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR). By using our Wix Studio website, you agree to the practices outlined below.

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1. Who We Are

Parks Heating Solutions
Email: j.parker@parksheatingsolutions.com
Phone: 07899836363
Based in: Dover, Kent, United Kingdom

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2. What Information We Collect

We may collect and process the following personal information through our Wix Studio website:

• Name

• Email address

• Phone number

• Address (if provided)

• Any information you provide in contact forms or service request forms

• IP address and browser/device details (via cookies)

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3. How We Use Your Information

We use your data to:

• Respond to enquiries

• Provide estimates or service bookings

• Communicate about appointments or ongoing work

• Send service reminders (e.g. boiler servicing)

• Improve the functionality and performance of our website

• Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

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4. Cookies & Tracking

Our Wix Studio website uses cookies to:

• Understand user behaviour and website performance

• Improve user experience and site navigation

• Remember your preferences

You can control or disable cookies via your browser settings.

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5. How We Store and Protect Your Data

Wix stores all data securely on their GDPR-compliant servers. We ensure:

• Secure access controls on all devices

• Regular password updates and software checks

• Data minimisation – only collecting what is necessary

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6. Third-Party Tools & Integrations

We may use trusted third-party services for:

• Email marketing (with explicit opt-in)

• Google Analytics (for traffic analysis)

• Online scheduling or form submissions

All third-party providers are carefully selected and GDPR-compliant.

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7. Your Rights Under GDPR

You have the right to:

• Request access to your personal data

• Correct inaccurate or outdated information

• Request deletion of your data ("right to be forgotten")

• Withdraw consent at any time

• File a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at j.parker@parksheatingsolutions.com

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8. Data Retention

We only keep your data for as long as necessary to fulfil the purposes outlined above or to meet legal obligations (e.g., tax and recordkeeping).

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9. Updates to This Policy

We may occasionally update this Privacy Policy. All changes will be posted here, with the most recent update date at the top of the page.

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Questions or Concerns?

If you have any questions about how your data is handled, please don’t hesitate to get in touch at j.parker@parksheating.com

Let me know if you'd like this formatted in HTML or tailored further with your real contact details and services (e.g. online forms, payment handling, etc.).

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